ROHOMETRICV1

Refund & Cancellation Policy

Last updated: 29 September 2026

This policy explains how refunds and cancellations work for Rohometric’s paid plans (Starter, Growth, and Custom). It applies to all customers, regardless of country or the payment method used at checkout.

1. Free plan

The Free plan is exactly that — free. There is nothing to refund and nothing to cancel. You can stop using the account at any time. Your data stays on the account until you request deletion (see Privacy Policy).

2. Starter and Growth plans (monthly)

7-day money-back guarantee on your first month

If you sign up for a paid Starter or Growth plan and the product does not work for you, email us within 7 days of your first successful payment and we will refund the full amount — no questions asked, no forms to fill in.

To request a first-month refund, email anup@rohometric.com with the subject line “Refund request” and include the email address on your Rohometric account. We will confirm within one working day and initiate the refund immediately.

After the first 7 days

From the eighth day onwards, monthly plan payments are non-refundable for the current billing period. You can cancel any time to prevent the next month’s charge (see section 4 below), but the current month’s fee stays with us.

We do not offer prorated refunds for partial months. If you cancel mid-month you keep access to your paid features until the end of the current billing cycle.

3. Custom build engagements

Custom-build engagements begin with a written scope of work and a fixed price. Refunds on custom builds work as follows:

  • Before work starts: full refund of any advance paid, minus a 5% processing fee.
  • After work has started but before first delivery: refund of the advance minus billable hours spent up to the date of cancellation.
  • After first delivery: non-refundable. If the delivered build does not meet the agreed scope, we will fix it at no extra cost.

All custom-build refunds are handled case-by-case. Contact anup@rohometric.com or book a call to discuss.

4. Cancelling your subscription

You can cancel a Starter or Growth subscription at any time. There are no cancellation fees and no long-term contracts.

To cancel: email anup@rohometric.com with the subject line “Cancel my subscription” and include the email on your Rohometric account. We will disable your next billing cycle and confirm within one working day.

After cancellation your account moves to the Free plan at the end of the current billing cycle. You keep access to your data. Free plan limits (1 business profile, 2 uploads total) then apply.

5. How refunds are processed

Refunds are returned to the original payment source. The refund method depends on how you paid:

  • Debit or credit card: refund appears on the same card within 5–7 working days.
  • UPI: refund appears in the linked bank account within 3–5 working days.
  • Net banking: refund credited to the same bank account within 5–7 working days.
  • International cards: refund appears on the same card within 7–14 working days depending on the issuing bank.

We do not charge a processing fee for refunds. If your bank or card issuer applies a foreign exchange margin, that portion is outside our control.

6. Failed and duplicate payments

If a payment fails but money leaves your account, it is automatically reversed by our payment provider within 5–7 working days. No action is required from you. If the amount does not return by then, email anup@rohometric.com with the transaction reference and we will investigate with the provider.

Duplicate charges — where the same subscription is billed twice in the same billing cycle — are refunded in full, without needing to invoke the 7-day guarantee. This is a payment error on our side and is not counted as a refund request.

7. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. In almost every case we can resolve the concern directly and faster than a chargeback process.

If a chargeback is initiated without prior contact, we reserve the right to suspend the account while the chargeback is being reviewed by the card network. Accounts remain suspended until the chargeback is resolved.

8. Downgrades and upgrades

Upgrading from Starter to Growth mid-cycle is billed prorated for the remainder of the month. Downgrading from Growth to Starter takes effect at the start of your next billing cycle — you keep Growth features until then.

9. Changes to this policy

We may update this policy occasionally to reflect changes in law, payment provider terms, or how the Service works. Material changes will be announced by email at least 14 days before they take effect. Continued use of the paid Service after that date constitutes acceptance of the updated policy.

10. Contact

For any refund, cancellation, or billing question:

We reply within one working day. For most refund requests, the money is on its way to you within the same day.